Customer service agent today just kept repeating “what do ya want me to do, press a button?” Asked to speak to a manager and said it would be a call back in 24-48 hours but even the manager wouldn’t be able to help.ĭo not spend your money here plenty of other invoicing apps that won’t treat you like this.Creating invoices is simple with Invoice2go’s Android invoice app. This has been going on for three days with no resolution. Invoice2go says all they can do is email stripe. Gotta be a website.Ĭall in and Invoice2go says it’s not them it’s stripe who they use for processing and they are getting a bunch of these calls lately. Gave them all the contact info of the card holder also. Never mind asking to see my state mechanical license, tax ID#, insurance/ workmans comp or the dozen different business licenses I have thru local municipalities. They start out telling me that without one funds will not be released. They want to verify me by me sending a link to my website I don’t have one. After 81 transactions in the last few months I get an email saying a payment($5,200) is being held so they can verify me. Recently started using the option for customers to pay thru the app directly. Find contacts direct phone number, email address, work history, and more. Stay away from this app and company.īeen with invoice to go for 8 years. View Jason Keyess business profile as Senior Design Researcher at Invoice2go. Also I still have not gotten a response to my last “open ticket” email with them, which tells me that Invoice2Go does not care at all. I switched my business over to Quickbooks and canceled my subscription. This is a complete failure on their part and IMO is absolutely irresponsible and unprofessional. Pros Excellent mobile apps Free trial Advanced invoice customizations Good customer support Easy to use Cons Limited features Limited integrations No live bank feeds Invoice2go Overview Incredibly easy to use, Invoice2go boasts customizable invoices and good customer support options. I cannot shut down my business because of their shortcomings or lack of custom support/care. I have contacted them multiple times with the generic email run around response. All documents instantly sync across all devices via the cloud. This make this app completely useless to me and I am shocked that Invoice2Go could care less about this. Invoice2go is available on the web, iOS, and Android. Now my clients cant pay their invoices I email to them, and I would have to contact them of physically be there to run their cards via a another company like Square, or GoPayment. However their new payment system will not let me connect my bank account for deposits via Plaid even though my bank is supported. The reporting options are very limited and it would be beneficial to be able to have more options to customize reports. Easy to post payments without going into each invoice. Normally I would have no problem with this as they are like any other business, in the business to make money. The software is very intuitive and does not need much training to know how to use and access the data, send invoices or create quotes. All of a sudden they got greedy and implemented their own form of payment system and have discontinued using Stripe. I have used this app for my business since the beginning. It’s time to cut the cord with these guys and use somebody else. It’s now gotten to the point where they know I need the service and keep charging us more and more money. Why complicate simplicity?Įdit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It was so easy to use before the “updates”. Literally every update makes this app more of a headache for me to use. That all changed with every update where it gradually got worse and worse. In the end, I will be phasing out my business on this program and going to use a different program. Use our free invoice generator to make professional invoices with one click Include your company name, business logo, phone number, customer details. The response I have gotten from support basically tells me that they dont see it as a problem. These problems were non-existent before the update. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. You guys are quick to answer negative reviews but not quick to solve problems. It is now costing more than ever, with less and less usable features.Įdit 4-30: I read your response and at this point it does no good. If they just left it alone, it would have been good. Then the keep doing “updates” that change functionality but not for the better. then they did the big update, causing many headaches. Invoice2go was a great program many years ago.
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